SMB Sales Representatives are responsible for selling Hawaiian Telcom’s Fiber Optic communication solutions to small and medium sized businesses within an assigned territory. The SMB Sales Rep is responsible for generating all sales leads primarily through door-to-door and outbound call activity. The position is responsible for activity that will drive new revenue growth and fiber optic network penetration. The candidate will provide a high level of quality service, excel in needs assessment and consultative selling, and have a thorough understanding of the products and services offered by Hawaiian Telcom. The SMB Sales Rep must be a self-motivator, able to work with minimal supervision, and be able to effectively educate customers about Hawaiian Telcom’s Fioptics Internet, Telephone Solutions, Network Security services, and more.
- Assess the customer’s needs and provide optimal communication solutions and applications from our product and service suite that meets those needs
- Thoroughly understand the features and benefits of all services and products offered
- Provide consistent documented customer sales and follow up by maintaining a sales funnel tracker
- Stay up to date on latest company and industry updates, trends and understanding of our promotional offers and geography of areas of concentration
- Take ownership for understanding the systems and tools that support and qualify customers for our products and services
- Consistently attain Sales, Activation Goals and Productivity metrics
- Consistently demonstrate a superior application of all training provided
- Attend and participate in sales meetings as established by management
Four years of High School or equivalent
Certifications, Accreditations, Licenses:
- Valid driver’s license required
1 to 3 years in related field
Special Knowledge, Skills and Abilities:
- Knowledge of communications technologies and services, with emphasis on Internet fundamentals
- Superior Listening skills
- Ability to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems
- Consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking
- Organizational and time management skills
- Relevant education and training courses desired
This position does not have any supervisory responsibilities
- Travel to neighbor islands
- Office and/or Outside Working Environment with exposure to inclement weather
Salary Range: $35,000 – $49,000 + Commission
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
