The Office Administrator is responsible for providing principal support to management and subordinate staff at the designated office location.
Essential Duties and Responsibilities:
– Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
– Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
– Type or generate letters and other documents as necessary.
– Assist in the maintenance of the office record and filing systems.
– Retrieve, log, and route correspondence (faxes, email, letters, etc.).
– Prepare and log outgoing and incoming shipments.
– Ensure document control of mail and project correspondence.
– Handle mail and postal machine.-Assist with coordination of meetings both internally and with the customer and participate as necessary.
– Backup support for recording and providing meeting minutes within the required time frame as necessary.
- The Office Administrator will assist the department by performing any combination of clerical duties requiring general knowledge of processes and procedures.
- Create and assign badges to new employees coming into the office.
- Lead social event management and coordination of initiatives designed to increase employee morale and engagement (ex. catered lunch coordination, fundraising events, etc.).
- Retrieve, log, and route correspondence (faxes, email, letters, etc.).
- Assist with coordination of meetings both internally and with customers; participate and take notes as necessary.
- Monitor office supply inventory and reorder as needed.
- Collect information from files or staff for routine inquires on office programs or periodic reports and refer non-routine requests to management or appropriate staff.
- Assist in the maintenance of the office records, filing systems, and expense tracking.
- Understand broad knowledge of departmental and company practices to assist leadership team and staff while exercising judgment on critical nature of information and confidentiality.
- Assist internal and external customers, providing excellent customer service.
- Perform other duties as assigned by management on an as needed basis.
Minimum Requirements
Minimum Requirements:- High School diploma, GED, or equivalent required.
– 0-2 years of experience required..
- High School Diploma (or GED equivalence).
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to maintain confidentiality and security of all relevant information.
- Ability to work as a team member and independently.